Tag Archives: Customer Care

Shraddha Shah

Shraddha Shah
Shraddha Shah, Marketing

Shraddha Shah is our top HR Officer (CHRO) here at Phoenix, and she also works as an Operations Analyst within the World Bank Group, Nepal. Prior to that, she was engaged with the WB Education Sector.  She holds an MBA from the Asian Institute of Technology (Thailand), and has several years of experience working in the Netherlands and South Korea. In Nepal, she has worked for several other development organizations, to include: Action Aid Nepal, United Nations Mission in Nepal (UNMIN) and the Women’s Environment Group (WEG).

Project Support Services

Shraddha Shah has extensive experience supporting projects where liaisons between GoN and development partners are key. For example, she has been a key contributor in the implementation of Nepal’s school reforms and implementation of vocational programs.

In addition to her excellent networking and communication abilities, Shraddha is a great researcher. For example, she helped Siemens Ltd. in Thailand develop their Corporate Social Responsibility (CSR) model through sound research techniques. Likewise, she helped Action Aid Nepal research the impact of conflict on rural Nepali women.


As well as being a great coordinator and researcher, Shraddha is highly qualified when it comes to developing marketing and awareness raising materials. For example, she has developed videos and print materials that are helping conserve Nepal’s Snow Leopard through the Snow Leopard Conservancy of California.  She has also helped coordinate the media-rich training program for the K-Water Corporation located in Daejeon Korea.

Human Resources Support

Shraddha is not only responsible for our HR management, but also helped the International Criminal Court (ICC) in the Hague, Netherlands with their HR initiatives, and now brings our clients informed HR advice and support with international experience.


Shraddha Shah is a member of the following local organizations:

  • Nepalese Youth for Climate Action (NYCA)
  • Founder member of Youth Society For Peace (YSP) in Nepal
  • Bird Conservation Nepal (BCN)

Contact Shraddha Shah

Check Shraddha Shah’s availability





Sushila (Jessy) Rai

Jessy RaiWhile Jessy is not available for hire right now (she’s still doing her 20+ years at The World Bank), she is our backbone here at the agency. From interior design to smoothing out customer challenges, she decorates our world with cheerfulness and light.


Administrative Management

As an Uber-Office Manager at home and at work, Jessy has a long career in managing administrative staff and duties. Her discipline in this discipline stems from her early days at a Singaporean Watch factory, where her attention to detail and single-focused outlook first grew. Nowadays she jungles consultants needs as well as management’s demands without a blink.

Interior Design

As a self-taught artist, Jessy excels at all things interior: from home designs to modern office layouts. She has re-imagined the interior of the World Bank office in Nepal, as well as designing the interior of the Phoenix Studios Nepal recording studio and several local restaurants. From window dressing to the weave of a sofa, Jessy has an eye for it.

Visual Communication

Jessy is often found producing visual media in addition to her administrative duties at the WB; for example, she recently produced a video for HR (on Work-Life balance) and is often found producing room-size banners and logos for international workshops and meetings.

As our CAO & Treasurer, Jessy has a message to all…

Jessy Rai offers this to all of our clients and consultants alike: “If you have a concern, come talk to me.” She is also the PCATWW Treasurer, so if there is an issue with money, she’s your gal.